How to increase customer engagement ?
When one talks about online customer engagement, it does not just come from likes,shares and comments on our Facebook post but also viewership and sharing of useful contents .
The key to increasing your credibility online includes publishing good content on online portals are perceived useful for the customers
The questions arises as to what are the steps to be taken to increase credibility
1) Sharing customer reviews
Customer reviews reflects the standard and quality of your product
65 % of online users have agreed that they read 1-2 customer reviews a day (Brand.com)
37% of the respondents from the United States use online reviews as part of their brand and product research as of 3rd quarter 2017, by age group from the United States have indicated
Based on the high utilization of online reviews by customer prior to purchase of product should encourage business owners to encourage their customer to post online reviews as much as possible.
2) Where can you post online reviews
Google online reviews